We are aware of the private character of the information given and also of its crucial importance and with us it is treated as such. The provided information will never be a subject to sharing with third parties.
We are very concerned about the confidentiality of your information. You can consider all the transactions placed on our checkout page as completely secure. For protected encrypting of any information that you give we employ 128 bit Secure Sockets Layer (SSL) software. There would be only 4 last numbers able to be seen. But there is no need for you to be bothered about that as no human access is allowed to the credit card information.
Shipping is not a problem with us. The delivery can be arranged in different ways, i.e. the shipping via International Unregistered Mail won't take more than 2-3 weeks. Whatever country you are located in we are able to provide you with our services. You will get your order right from the Indian manufacturer neatly packed in discrete envelopes with no implications to its content.
It is not always possible to make a return of a product mostly because of its peculiarities. Unfortunately we should point out that the offered products are quite specific and require relevant treatment and conditions that not always stay preserved during the delivery. That is why we do not have our products returned by any means not even with the delivery package intact.
In case you decide to cancel the order contact us by phone or by e-mail within 24 hours. Specify your order number and reasons. Mind: Orders will not be cancelled AFTER the 24 hours have expired.
Refund / Reship Policy
Our first task is to leave you satisfied with our products and services that is why we ensure a free replacement or a money return if it happens so that your order failed to be delivered in time.
Your actions in this case: First of all make sure that you got the delivery time right. Please check that the dead-line has actually been missed because it is from India where the medication comes from and it might be quite far from your location. So, in case 2-3 weeks have really expired you take the second step. It means that you should contact us so that we could handle this. Our customer support service will make sure whether it was a postal problem or else and how it can be resolved. We if there is no chance for us to send you your initial order we will replace it with another one or send you a refund of your payment if you wish. Refund will take approximately 5-7 days depending on the bank.
Remember that the following action will be considered as a credit card fraud: disputing a charge (charge back issue) without preliminary notification of a manufacturer. All the details concerning the credit card and its holder itself (personal information, IP address, e-mail address) will be put on a blacklist and reported to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division).